All in stock items will be dispatched within 2-3 working days. The dispatch time for commission pieces will vary and the time scale will be discussed during communication about the piece(s).
Dispatch times provided are an estimate, however, I will contact you if there is any unexpected delay in your item(s) being sent out.
I will email you to confirm that your order has been dispatched. You can then expect your item to arrive within 1-5 working days of being posted. I take every care to ensure that your order arrives safely and in a timely manner.
Items are delivered to the shipping address you provide me with. Please ensure that the address details are correct as I cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.
I will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.
Please check the items on delivery and notify me immediately if any of the goods are found to be missing or damaged so that I can resolve the issue to your satisfaction quickly.
Free UK postage is included in the listed price of my items. I do not, as a rule, ship outside of the UK, though I am willing to dscuss the possiblity.
Misa’s Place is not currently a VAT registered company and so no VAT will be added.
Returns & Refunds
I aim for complete customer satisfaction but if you are unhappy with any aspect of my service or products, or change your mind, please read my terms below:
- If You Change Your Mind – In accordance with Consumer Contract Regulations 2014 (CCR), you must contact me in writing within 14 working days of you receiving your order to request a refund if you change your mind. A refund will be carried out by me within 14 days of us receiving the item(s) back safely. You will be responsible for the cost of returning the item(s) in this instance.
- If A Products Is Faulty – As per the Consumer Rights Act 2015, if your product is faulty, you can request a refund. You must contact me within a reasonable time scale. I will need to assess the situation before agreeing a course of action. This may require you to send an accurate photo of the item(s) or return them to me. In most cases, a full refund, exchange or repair will be offered (depending on the time scale). This will be dealt with on a case by case basis. I will refund any return delivery costs.
- If A Refund Is Agreed – You must return the goods to me within 14 days of notifying us. Failure to do so is a breach of your statutory duty and you may be charged recovery costs. Returns must be securely packaged, preferably in the original packaging. It is your statutory duty to take reasonable care of the goods until they are received by me. I recommend returning the package by Royal Mail special delivery as any damages or loses incurred during the return may mean that I am unable to refund you.
A refund will be carried out by me within 14 days of us receiving the item(s) back safely. The refund will include my basic postage cost of getting the goods to you in the first place and any return delivery costs. If you opted for an enhanced postage service when ordering, this extra cost will not be refunded.
I can only refund money to the source originally used to pay. For Paypal customers, this will be refunded to the customer’s Paypal account. If you paid by bank transfer, you can either provide me with your bank details for me to transfer the money back to you (your details will be deleted immediately after the transfer has been made) or, if you would prefer not to disclose your details, I can send you a cheque.
I regret that commission pieces (pieces made to order to a design agreed by the customer) cannot be returned/refunded unless faulty.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Misa’s Place may claim against the customer for damages and breach of statutory duty. This does not affect the customer’s right to a full refund.
Misa’s Place, 9 Bournbrook Avenue, Manchester, M38 9EH